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Shipping

• Carriers: All orders are shipped via secure carriers (FedEx, DHL or equivalent) with online tracking and signature upon delivery.
• Delivery areas: We ship to Belgium, the European Union, and international destinations. Certain locations may be subject to restrictions.
• Estimated delivery times:
• Shipping fees: Calculated and displayed at checkout. Orders over [X €] may qualify for free shipping (depending on current offers).
• Duties and taxes: For deliveries outside the EU, customs duties, local taxes, or import fees are the responsibility of the recipient.
• Tracking: Once shipped, you will receive a tracking number by email.

Returns

• Return period: You have 10 calendar days from receipt to return an item (unworn, unused, in its original packaging, with all certificates and tags).
• Procedure:
• Return costs:
• Refunds: Refunds are processed within 14 days of receiving and inspecting the product.
• Non-returnable items: Customized or engraved products, unless faulty or incorrect.

Diamonline – a registered brand of Brillances.com SRL – VAT BE 1016.911.277
Customer Service: contact@diamonline.com

Exchanges:

Exchanges are not available. A new order must be placed for any replacement products after the previous product has been successfully returned. Check out our delivery Terms & Conditions for more details.