Shipping & Return policy

Shipping & Returns – Diamonline

Carriers: All orders are shipped via secure carriers (FedEx, DHL or equivalent) with online tracking and signature upon delivery.
Delivery areas: We ship to Belgium, the European Union, and international destinations. Certain locations may be subject to restrictions.
Estimated delivery times:
- Belgium and neighboring countries: 2–5 business days after dispatch
- Other EU countries: 3–7 business days
- International outside the EU: 5–10 business days (excluding possible customs delays)
Shipping fees: Calculated and displayed at checkout. Orders over [X €] may qualify for free shipping (depending on current offers).
Duties and taxes: For deliveries outside the EU, customs duties, local taxes, or import fees are the responsibility of the recipient.
Tracking: Once shipped, you will receive a tracking number by email.

Return period: You have 10 calendar days from receipt to return an item (unworn, unused, in its original packaging, with all certificates and tags).
Procedure:
1. Contact us at contact@diamonline.com to obtain a return authorization number.
2. Carefully pack the product and include the invoice or a copy.
3. Ship the parcel via a tracked and insured service.
Return costs:
- Belgium/EU: Return costs are borne by the buyer, except in cases of defective or incorrect items.
- International: Return shipping and any customs duties are borne by the buyer.
Refunds: Refunds are processed within 14 days of receiving and inspecting the product.
Non-returnable items: Customized or engraved products, unless faulty or incorrect.